Shipping policy

Last updated: April 15, 2026

Westcoastcrafts is a sole trader based on the western seaboard in Ireland.

We are proud to provide handmade, pure beeswax candles to customers in Ireland, Northern Ireland and the European Union (EU).

This policy outlines how we handle order processing and shipping in accordance with applicable consumer laws: EU Consumer Rights Directive (2011/83/EU), Irish consumer legislation and UK Consumer Contracts Regulations and our commitment that you enjoy our candles as much as we relish making them.

Order Processing

  • We aim to dispatch orders within 1–3 business days

  • You will receive a confirmation email from us, once your order has been dispatched.

Delivery Regions

We deliver to:

  • Republic of Ireland

  • Northern Ireland

  • All EU countries

Estimated Delivery Times

  • Ireland & Northern Ireland: 1–3 business days after dispatch.

  • EU Countries: 3–7 business days after dispatch (please note that this may vary by actual location within the EU).

Shipping Fees

  • Shipping fees are calculated at checkout, on the Shopping page in our website, based on both destination and product parcel weight.

  • Our products are shipped using reliable postal or courier services (e.g. An Post, DHL).

Duties & Taxes

  • No customs duties apply for deliveries to Ireland, Northern Ireland, or within the EU.

Our delivery regions are: Ireland, Northern Ireland and the EU.

If you choose to use a third-party mail forwarding service or have your product(s) order shipped to an address outside of our supported delivery regions, please note:

  • Any and all such orders are made at your own risk.

  • We are not responsible for any onward lost, damaged, delayed or incorrectly delivered packages once the order has been delivered to the third-party service or domestic forwarding address within our delivery regions.

  • We do not guarantee product condition, tracking accuracy or delivery timelines beyond our supported delivery regions.

  • Returns, replacements or refunds will not be issued for any product orders that are delivered outside our supported delivery regions via forwarding services.

By placing an order via a third-party or freight forwarding address, you acknowledge and accept these terms.

Returns Policy

Under both EU consumer law and the UK Consumer Contracts Regulations (2013)-applicable for Northern Ireland-you are entitled to cancel and return your order within 14 calendar days of receiving it, without giving a reason.

Conditions for Returns:

  • Product(s) must be returned to westcoastcrafts unused and in its original packaging.

  • Products damaged, after delivery by westcoastcrafts, due to improper storage or handling by the receiver, cannot be returned unless the product(s) is faulty or the wrong product(s) was dispatched.

How to Return an Item:

  1. Email us at studio@westcoastcrafts.com within 14 days of receiving your order.

  2. Please provide your order number and a short note indicating you wish to cancel and return your westcoastcrafts product(s).

  3. In your note, please indicate if you want a replacement product or a refund.

  4. We will provide return instructions, including our return address, upon receipt of your email.

  5. Product(s) must be returned within 14 days of notifying us, of your intention to return the product(s).

Return Shipping Costs:

  • Return postage is the responsibility of the customer unless the product originally sent by westcoastcrafts is faulty, damaged upon receipt by you or we delivered the wrong product to you.

  • We recommend using a tracked service to return a product(s) to westcoastcrafts; unfortunately, we are not responsible for lost return product(s).

 

 

Refunds Policy

Once we receive and inspect your returned product, we will:

  • Notify you by email if a refund for your order is approved.

  • Once approved, westcoastcrafts will issue a full refund (excluding standard shipping costs from your original order, unless the product was faulty / wrong product / damaged-see below) within 14 days.

Refund Method:

  • Refunds will be processed using your original method of payment.

Non-Refundable Items:

  • Custom or made-to-order candle(s) order

  • Products returned to us damaged due to misuse or mishandling

  • Unsold products that were purchased via wholesale agreement

  • Gift cards are non-refundable and cannot be exchanged for their monetary value

  • Promotional products are final sale and cannot be refunded




 

 

Faulty, Damaged, or Incorrect Products

If your westcoastcrafts product is faulty, arrives to you damaged or you receive the wrong product:

  • Contact us within 48 hours of receipt at info@westcoastcrafts.eu

  • Include photos of the item and packaging, along with your order number.

  • We will offer a replacement product or full refund, including standard shipping costs, along with our sincere apologies!

 

 

Contact Information

If you have any questions about our Shipping, Returns and Shipping policy, please contact:
Email:studio@westcoastcrafts.com 
Address: westcoastcrafts, 77 Camden Street Lower, Dublin, Ireland D02 XE80